Frequently Asked Questions

Management

• I want to make an insurance claim

  In order to make an insurance claim, there needs to be an insured loss – this may be a fire, flood, escape of water or storm damage. We will need to be notified of the claim immediately, and you should provide two quotations and photographs of the damage. We will then liaise with the insurance company and help you to resolve the claim as quickly as possible.

• I want to make a Zurich/NHBC Claim

  There is a belief that all buildings carry a full 10 year warranty for everything. The fact of the matter is that the NHBC do not warranty flat roofs, or anything that isn’t a major issue outside of the Developers Guarantee Period. To that end, some works required may fall foul of the NHBC contract wording, which is there essentially to avoid claims of a minimal nature, unless notified during the Developers Guarantee Period.

  It is more probable than not therefore that your claim will not fall under the policy. If the management company has to deal with the problem under your lease there may be issues with regards to funding the claim, and therefore we ask you in larger claims to be patient whilst we deal with this.

• I need a meter reading for my utility company. How do I get one?

  Most of the meter cupboards are accessible for residents to obtain readings at your convenience. However, on certain estates, we provide the readings and post these readings on Yourspace. You should check your YourSpace area first and if there isn’t a meter reading posted, there should be a document indicating how you obtain a reading. Follow these instructions to obtain your reading.

• What aspects of maintenance are covered in my service charge?

  All communal areas will be covered for example this would include car parks, lobbies, entrances, gardens or any space which is not occupied/owned by a resident. Generally, any area that is shared by more than one apartment is covered by your service charge, however check your lease as this will give an accurate description as to common parts.

• Can I install a Sky dish for my apartment?

  In most case the answer to this question would be NO however it is advised that you refer to your lease for clarity. If you do not understand your lease you should contact our legal department who will assist.

• How do I obtain a replacement fob?

  Replacement fobs can purchased directly from Regalty Estates and you should email your request to us.

• Do I need a parking permit to park in my parking space?

  On most of our estates we have a permit system which is policed by external agencies. You should check with your property manager whether this applies to you. They will obtain a permit for you if required.

• I have a broken fixture or appliance in my apartment can you fix it?

  In most cases this would be the responsibility of the landlord, or lettings agent to remediate such items as this is deemed as a non communal item.

• The Sky engineer has said that my apartment is not receiving signal and this is the responsibility of the managing agent to fix

  In most cases we have found this is not true. Most problems that are related to the Sky system affect more than one apartment. When this is the case, on communal Sky systems, the management company will bear the costs of the repair.

  
As not all apartments benefit from Sky this is often treated on a case by case basis. Contact your property manager for your estate to discuss this further if you are experiencing problems.

• The intercom to my apartment is not working what should I do?

  If you are experiencing problems with your intercom, and others are too, it is likely to be a communal fault. However, if the problem is only related to your intercom unit, then it is likely to be an isolated (non-communal) problem.

  We can arrange for one of our engineers to attend and inspect the unit should it be the case that the communal intercom unit is not work then again this would be the responsibility of the management company. However, if the problem is not communal, then either your lettings agent or you would be responsible for the call-out costs of the engineer and any quote to fix the problem. We will require an indemnity to be undertaken by you before sending an engineer to investigate.

• I have a problem with the internal aspects of my apartment (eg washing machine, appliances, etc)

  In the first event you should notify your lettings agent or landlord as this is not an issue that we would resolve.

  
If the problem is leading to an escape of water you should deal with this immediately by isolating the water or turning off the supply whilst you resolve the issue of the leak. This will prevent damage to other neighbouring properties and will limit your liability.

  If the problem is an electrical problem, you should use a qualified Part P electrician, or if a plumbing or gas problem you should use a GAS SAFE plumber.